At Company, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our services, or communicate with us.

Information We Collect

We may collect and process the following types of personal information:

• Contact details – such as your name, email address, phone number, and property address.

   

• Service-related information – details about your property for assessments (EPCs, risk assessments, etc.).

   

• Payment information – only for processing transactions securely.

   

• Website usage data – including IP address, browser type, and browsing activity (collected via cookies).

   

How We Use Your Information

Company uses your personal data for the following purposes:

• To provide our services, such as arranging EPC assessments or risk surveys.

   

• To communicate with you regarding bookings, updates, and customer support.

   

• To process payments securely.

   

• To comply with legal and regulatory obligations.

   

• To improve our website and service offerings.

   

Legal Basis for Processing

We process personal information based on:

• Contractual necessity – to deliver the services you request.

   

• Legal obligations – where required by law or regulation.

   

• Legitimate interests – to improve our services, maintain security, and develop customer relationships.

   

• Consent – where required, for example, in email marketing communications.

   

How We Protect Your Data

Company takes appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment details are handled securely through trusted third-party providers.

Data Sharing

We will never sell your personal information. However, we may share your data with:

• Accredited assessors or contractors required to complete your assessment.

   

• Payment providers to process transactions.

   

• Legal or regulatory authorities when required by law.

   

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal and regulatory requirements.

Cookies

Our website may use cookies to enhance user experience, analyze traffic, and improve our services. You can manage cookie preferences through your browser settings.

Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you.

   

• Request correction of inaccurate or incomplete data.

   

• Request deletion of your personal data, where applicable.

   

• Restrict or object to certain data processing activities.

   

• Request transfer of your personal data to another service provider.

   

To exercise your rights, please contact us using the details provided below.

Changes to This Policy

Company may update this Privacy Policy from time to time to reflect changes in law or business practices. The updated policy will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Company
Email: [Your Business Email]
Phone: [Your Business Phone]
Address: [Your Business Address]